Connect Hero Inc. (hereinafter referred to as “the Company”) establishes the following privacy policy (hereinafter referred to as “this Policy”) regarding the handling of personal information of users in relation to the services provided on this website (hereinafter referred to as “the Services”).

Article 1 (Definition of Personal Information)

“Personal Information” refers to information defined under the Act on the Protection of Personal Information, and means information relating to a living individual that can identify the specific individual through the name, date of birth, address, phone number, contact information, or other descriptions contained in such information, as well as data related to facial appearance, fingerprints, voiceprints, and insurer numbers on health insurance cards, and other information that can identify the individual on its own (personally identifiable information).

Article 2 (Method of Collecting Personal Information)

The Company may request personal information such as name, date of birth, address, phone number, email address, bank account number, credit card number, and driver’s license number from users during registration or use of the Services.

In addition, the Company may collect transaction and payment information containing personal information from partner entities (hereinafter referred to as “Partners”), including information providers, advertisers, and ad delivery service providers.

Article 3 (Purpose of Collecting and Using Personal Information)

The Company collects and uses personal information for the following purposes:

• To provide and operate the Services
• To respond to user inquiries (including identity verification)
• To send emails about new features, updates, campaigns, and information regarding other services provided by the Company
• To contact users when necessary, such as for maintenance or important notices
• To identify users who violate the terms of use or attempt to use the Services for fraudulent or unjust purposes, and to deny access accordingly
• To allow users to view, edit, or delete their registration information, and to check their usage status
• To bill users for paid services
• Any other purposes that are incidental to the purposes above

Article 4 (Changes to the Purpose of Use)

The Company may change the purpose of use of personal information, only if the new purpose is reasonably related to the original purpose.
If a change is made, the Company shall notify users by the method it prescribes or post the change on this website.

Article 5 (Provision of Personal Information to Third Parties)

The Company will not provide personal information to third parties without the prior consent of the user, except in the following cases or when otherwise permitted by law:

• When necessary to protect a person’s life, body, or property, and it is difficult to obtain the consent of the individual
• When especially necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the individual
• When it is necessary to cooperate with a national agency, local government, or its agent to perform duties required by law, and obtaining the user’s consent may hinder such performance
• When the following matters are announced or made public in advance and the Company notifies the Personal Information Protection Commission:
  • The inclusion of third-party provision in the purpose of use
  • Items of data to be provided to third parties
  • The means or method of provision
  • The fact that the Company will stop the provision of personal information to third parties upon the user’s request
  • The method to receive such requests

However, the following cases shall not be considered as provision to third parties:

• When the Company outsources part or all of the handling of personal information within the necessary scope for achieving the purpose of use
• When personal information is provided due to a business succession such as a merger
• When personal information is used jointly with specific persons and the details of such use are notified or easily accessible to the individual, including the scope of users, purpose of use, and name of the party responsible for managing the personal information

Article 6 (Disclosure of Personal Information)

Upon receiving a request from a user for the disclosure of their personal information, the Company will promptly disclose such information to the user.

However, the Company may withhold disclosure in whole or in part if any of the following apply, and in such cases, will promptly notify the user:

• If disclosure may harm the life, body, property, or other rights or interests of the individual or a third party
• If disclosure may significantly hinder the proper conduct of the Company’s business
• If disclosure violates any laws or regulations

A fee of 1,000 yen will be charged per request for disclosure.
In principle, the Company will not disclose information such as access logs or characteristic information that does not constitute personal information.

Article 7 (Correction and Deletion of Personal Information)

If a user finds that their personal information held by the Company is incorrect, they may request correction, addition, or deletion (hereinafter referred to as “Correction”) of their personal information by following the procedures specified by the Company.

Upon receiving such a request and determining that it is necessary to comply, the Company will promptly make the Correction.If a Correction is made or not made, the Company will promptly notify the user of the decision.

Article 8 (Suspension of Use, etc. of Personal Information)

If a user requests suspension or deletion of the use of their personal information (hereinafter “Usage Suspension”) on the grounds that it is being handled beyond the scope of its intended purpose or was obtained unlawfully, the Company will conduct the necessary investigation without delay.

Based on the investigation, if it is determined that the request is valid, the Company will promptly execute the Usage Suspension and notify the user.

However, if the Usage Suspension requires a large expense or is otherwise difficult to implement, and an alternative measure can be taken to protect the user’s rights and interests, such an alternative will be taken.

Article 9 (Changes to this Privacy Policy)

Except as otherwise provided in applicable laws or this Policy, the Company may change this Policy without notifying the user.
Unless otherwise specified by the Company, the revised Privacy Policy will take effect when it is posted on this website.

Article 10 (Contact Information)

For inquiries regarding this Policy, please contact the Company through the contact form below:

Address: 2-2-2 Roppongi, Minato-ku, Tokyo, Japan
Company Name: Connect Hero Inc.
Representative: Sayuri Yano
Contact: Contact Form

End of Policy